Hiring the Right Agency
Hiring the Right Agency
Hiring the Right Agency
Hiring the Right Agency
1/4

Hiring the Right Agency

$29.00
$29.00 $0.00
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Hiring the wrong agency is expensive - in budget, time, and momentum. 
This playbook shows you how to choose partners who actually perform: clear criteria, red flags, what to ask, how to hold accountability, and when to walk away. It’s grounded in real operating experience - built to help you move faster and with confidence.
  • Scale smarter
    Scale smarter
  • No more guesswork
    No more guesswork
  • Used by operators
    Used by operators
  • Instant download
    Instant download
What's included
This bundle includes two practical resources designed to help you choose and manage agencies with clarity, leverage, and control.

Inside the download:

1) Hiring Agencies That Don’t Waste Time and Money (Playbook)

A practical operator guide to vetting, selecting, contracting, and managing agency partners—built for founders who want measurable outcomes, not surface-level marketing activity.

2) Hiring the Right Agency in 3 Moves (Operator’s Cut)

A fast, distilled version of the Playbook highlighting the highest-impact decisions using the Think / Feel / Do framework.

Each resource is direct, actionable, and grounded in real operating conditions—not theory.

Bonus content:

These supporting resources are included at no extra cost to add perspective and make application easier as you move from strategy to execution.
  • For the Overwhelmed Founder (Operator’s Take)
    A grounding perspective on recalibrating priorities and decision-making when everything feels urgent.
  • 10 Mistakes DTC Founders Should Stop Making (Operator’s Take)
    A concise operator perspective on the most common unforced errors founders make—and how to avoid repeating them.
  • Messy Miscellaneous Advice I Wish I Had (Operator’s Take)
    Practical guidance on overlooked operational details that meaningfully impact momentum, cost, and long-term clarity.
How to use it
Use this bundle when you’re ready to outsource growth work but don’t want to bleed time or budget learning the hard way.

A simple way to work through it:
  • Start with the Playbook—build deep clarity on what to look for, how to evaluate proposals, and how to structure accountability
  • Then open The Operator’s Cut—a distilled reference for quick decision-making and red-flag spotting
  • Return to both anytime you start a new agency search or renegotiate an engagement
The goal is simple: partnerships that perform.
  • Safe Payment

WHY THIS EXISTS

Built for real-world decisions, not classroom theory.

Running a DTC brand means daily, high-stakes calls—where every decision counts. Our playbooks skip the abstract and hand you what matters most: clear frameworks, actionable steps, and lessons earned in the trenches.
  • Practical, step-by-step tools that help you move forward faster
  • No jargon or filler—just what gets results
  • Shaped by the experience of scaling seven multi-million-dollar brands

WHO IT’S FOR

Made to meet you where you are.

Wherever you are in your journey—finding traction, building momentum, or optimizing for scale—our playbooks help you tackle exactly what’s in front of you, when you need it most.
Solo founders wearing every hat
Lean teams scaling fast
Experienced operators leveling up

WHAT YOU’LL GET

No guesswork. Just tools that move you forward.

Designed for when the next step isn’t obvious. Our playbooks make it easier to stop second-guessing and start doing. Clear, ready-to-use, and always there when you need them.
01
Downloadable PDFs with proven frameworks
02
Worksheets and templates to put ideas into action
03
Founder-tested systems from real-world experience
04
Bonus resources trusted 
by real operators

what REAL founders are saying

The DTC Operator playbooks are the bible for startups. Had I had them before launching, it would’ve saved me so much time, mistakes and many headaches!

Ana, Founder of Glow

From the highest highs to some of our lowest lows, these guides have played a crucial role in keeping us grounded and allowing us to build a high-retention brand that is sustainable

Zavi, Founder of Natics

A NOTE FROM SUZE

When I was building brands, I wanted clearer paths and fewer dead ends. That’s why I created these playbooks—to offer the tools I needed when every decision felt high-stakes and the next move wasn’t obvious. No gatekeeping. No theory. Just support from someone who’s been there.

FAQs

    What is The DTC Operator and who’s behind it?

    The DTC Operator is a series of digital playbooks, templates, and growth systems created by Suze Dowling—co-founder of Pattern Brands and former partner at Gin Lane (where she helped launch brands including Harry’s, Sweetgreen, and Hims). These resources distill the real frameworks Suze has used while building and scaling consumer brands.
    The DTC Operator is a personal project created by Suze and is not affiliated with or endorsed by Pattern Brands.

    Who are these playbooks best for—first-time founders, solo operators, or scaling brands?

    All of the above. Whether you’re starting from scratch, running solo, or managing a growing team, the playbooks help you move faster with clarity and fewer missteps—no MBA or big-budget required.

    I’m trying to start a successful brand from scratch—will this help?

    Yes. These frameworks are built to guide you from day one—helping you launch smarter, avoid costly mistakes, and build a brand that lasts.

    How do I know which playbook is right for my stage?

    Start with where you’re stuck: launching, pricing, conversion, or retention. Each playbook solves a specific challenge. If you’re unsure, reach out with a few lines about your business and we’ll guide you.

    Are the templates editable and customizable for my business?

    Yes. Templates come in editable formats such as Google Docs, Sheets, Excel, and Canva, so you can easily adapt them to your brand and goals.

    How will I receive my download and how fast does it arrive?

    Instantly. After checkout you’ll get a secure email link to download your files—ready to use right away.

    Do I get lifetime access to the digital products?

    Yes. Every purchase comes with lifetime access, so you can revisit the playbooks anytime—months or even years later.

    Do you offer refunds if I realize it’s not for me?

    Because these are instantly delivered digital products, all sales are final. If you’re unsure which resource is best, contact us before purchasing and we’ll point you in the right direction.

    Ready to get to work?

    You’ve got the vision. This gives you the structure to match it.

    Built by a founder who 

    scaled 7 DTC brands
    Skip the guesswork—use
    what actually works
    Avoid mistakes with real
    operator guidance
    Need help? We’re just
    an email away